Modern IT support for hybrid UK teams
Service desk, automation, device management, and security operations tailored to SMEs needing fast, reliable support.
First-response SLA
15 mins
Business hours
Tickets resolved
3,400+
Past 12 months
Device coverage
1,100+
Mac, Windows, mobile
Why Manchester teams work with us
Always-on helpdesk
Multi-channel support with clear SLAs and proactive communications.
Automation & monitoring
Device patching, backups, and compliance reporting handled for you.
Security-first posture
Endpoint protection, phishing training, and incident response retainers.
Where this service shines
Popular engagement types from Manchester, Leeds, Remote teams
IT helpdesk for SMEs
Outsource day-to-day support to a Manchester-based team with enterprise tooling.
Hybrid workforce enablement
Device procurement, onboarding/offboarding automation, and secure remote access.
Security uplift
Implement policies, monitoring, and response playbooks aligned to UK regulations.
Always-on helpdesk
Multi-channel support, Teams/Slack triage, and proactive status updates keep hybrid staff productive.
Automation & monitoring
Device provisioning, patching, backups, and alerting handled through our managed tooling stack.
Rapid response
15-min first-response SLA, on-site support in Manchester & Leeds, and optional out-of-hours cover.
Tooling stack
Enterprise-grade platforms deployed across Manchester and Leeds clients.
- ▹ Intune & Kandji device management
- ▹ Microsoft 365 & Google Workspace automation
- ▹ CrowdStrike + Defender security layers
- ▹ Auvik / Datto monitoring and backups
- ▹ Azure / AWS infrastructure guardrails
Onboarding playbook
A proven process to transition from in-house or outgoing MSPs with zero downtime.
- ▹ Environment audit + onboarding workbook
- ▹ Tooling rollout & security baseline
- ▹ Runbooks + knowledge base import
- ▹ Champion training & service desk orientation
- ▹ Go-live with weekly optimisation reviews
SLA snapshot
Every plan includes transparent response commitments and monthly service reviews so ops and leadership stay aligned.
Priority 1 (outage)
15 min first response · 2h workaround
Priority 2 (productivity)
30 min first response · 4h resolution
Priority 3 (minor)
Same-business-day response · scheduled fix
Ready for a support audit?
Share your current tooling, ticket volumes, and pain points—we will map a 30/60/90 day stabilisation plan for hybrid teams across Manchester and Leeds.